Interview · Role-specific
Covers sales and targets, staffing and rotas, coaching, stock and loss, customer complaints and store standards. Suits supervisors, assistant managers and store managers. Follow-ups push for figures, what the candidate did on the floor and how the team responded.
Suits: Retail store manager, Assistant store manager, Shop manager, Store supervisor, Retail area manager
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
Score, reasons and recording. Your team decides.
An example exchange. This interview's own questions open when you use it.
Every answer is scored against this guide, with the reasoning written beside the score. You get the recording or the written answers too, and your team makes the call.
Operations · Role-specific
Finds out whether a candidate can run reliable processes, lead a team and improve results with data.
Listens for
7 of 18 questions · 35 min · Mid to Staff
Operations · Role-specific
Finds out whether a candidate can scope, plan and deliver projects while keeping stakeholders on side.
Listens for
7 of 17 questions · 35 min · Junior to Senior
Operations · Role-specific
Finds out whether a candidate can manage diaries, travel and priorities with discretion and calm.
Listens for
7 of 17 questions · 30 min · Junior to Senior
