Interview · Role-specific
Covers check-in and check-out, complaints, overbooking, upselling, payments, safety and teamwork across departments. Suits front desk agents up to front office supervisors and managers. Follow-ups push for the exact words used with guests and how the candidate kept things moving at busy times.
Suits: Front desk agent, Hotel receptionist, Guest services agent, Front office supervisor, Front office manager
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
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Operations · Role-specific
Finds out whether a candidate can run reliable processes, lead a team and improve results with data.
Listens for
7 of 18 questions · 35 min · Mid to Staff
Operations · Role-specific
Finds out whether a candidate can scope, plan and deliver projects while keeping stakeholders on side.
Listens for
7 of 17 questions · 35 min · Junior to Senior
Operations · Role-specific
Finds out whether a candidate can manage diaries, travel and priorities with discretion and calm.
Listens for
7 of 17 questions · 30 min · Junior to Senior
