Interview · Role-specific
An entry-level interview covering listening, accuracy, care for callers, working within process and learning on the job. Works for candidates with or without contact centre experience. Follow-ups push for a real example or the exact words the candidate would say.
Suits: Call centre agent, Contact centre agent, Customer service advisor, Inbound call agent, Telesales agent
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
Score, reasons and recording. Your team decides.
An example exchange. This interview's own questions open when you use it.
Every answer is scored against this guide, with the reasoning written beside the score. You get the recording or the written answers too, and your team makes the call.
Customer · Role-specific
Finds out how someone handles real support tickets in writing: tone, judgement and follow-through.
Listens for
5 of 18 questions · 30 min · Junior to Mid
Customer · Role-specific
Finds out whether they can keep accounts healthy, renew them and grow them through real customer value.
Listens for
7 of 18 questions · 32 min · Mid to Senior
Customer · Role-specific
Finds out how they handle real support calls: tone, clarity on the phone, and owning the fix.
Listens for
7 of 17 questions · 30 min · Junior to Mid
